Customer Support Holiday Hours October 27, 2020 22:13 Updated **All times EST Regular Hours: Chat Us - 8am-12am Callbacks - 9am-6pm Emails - Response within 48 hours New Years NEW YEARS EVE - 8am-4pm NEW YEARS DAY - Chat & Email coverage from 3pm-7pm Related articles How do I set up a return, replacement or exchange? Can I see proofs of my finished frame before it ships? Multiple Photo Frames for Digital Photos Is my artwork Insured? What is the turnaround time from order to delivery? Comments 0 comments Article is closed for comments.